Pick the closest one and send it. The category does not route your message anywhere. Every enquiry from the contact form reaches the same inbox, and the category and type are labels on the ticket that help whoever picks it up. Choosing the wrong one delays nothing and loses nothing.
The eleven categories
- Account & Login: sign-in and password trouble, email verification, deactivating or reactivating an account, changing a username or email.
- Membership & Billing: plan information, upgrades and downgrades, cancellation, payment and refund problems, billing discrepancies.
- Competitions: entry and submission trouble, results and evaluation queries, becoming a juror, and hosting, listing or sponsoring one.
- Content Help: projects, journals, publications, media uploads and the builder.
- Report & Moderation: reporting content or a member, copyright infringement, appealing a moderation decision.
- Organizations & Teams: organization setup, team management, member permissions.
- Partnerships & Business: educational partnerships, corporate sponsorship, integration requests, press enquiries, and hosting, listing or sponsoring a competition.
- Bug Report: something broken, slow loading, a browser that will not cooperate.
- Feedback & Suggestions: feature requests, interface improvements, general feedback.
- Feature Request: a request on its own.
- Other: anything the ten above do not cover.
Competitions and Partnerships & Business overlap on hosting, listing and sponsoring, and a feature request can be filed under either its own category or Feedback & Suggestions. Both arrive in the same place.
The Type dropdown is optional, and sometimes absent
Type is a second dropdown that narrows the category, and leaving it on "Select a type..." is fine. It disappears altogether for Feature Request, which has no types of its own, so nothing is missing when you cannot see it. Changing the category clears Type, so choose the category first and the type after.
What happens next
You get a ticket number by email straight away, and a notice on UNI if you were signed in. The confirmation says 2 to 3 business days.