Messaging, search, saved work, course certificates, the UNIfy agent and how to reach support
Why does UNIfy say the render service is temporarily unavailable when I have plenty of credits?
What is the difference between /inspirations/browse/concrete and typing concrete into the search box?
I opened a link to a chat and was bounced back to a new empty chat.
A course lesson shows no video and says it is still processing. What do the states mean and what should I do?
I opened a topic and it says 'No information available'. Is the topic empty?
The UNIfy assistant can generate 4, 6 or 8 second videos with audio. It needs a Semester membership or above, plus credits.
How do I attach a file from Google Drive to the UNIfy assistant, and why did nothing arrive after I connected my account?
I used Auto-name all chats in UNIfy and most of my conversations kept their old names. Why did it skip them?
I blocked notifications by mistake. How do I turn browser push back on?
Why does a category in Inspirations show images that have nothing to do with it?
What is the difference between the Light and Pro models, and between SD, HD and 4K on the Render page?
Why did the message box move when I clicked the screen icon in the chat?
Can I resubmit a course assignment, what happens if I am late, and who grades my work?
A course certificate is issued automatically when you complete the course. Where to find it, what it shows, and how to save a copy.
Can I change the quality of a course video, and which resolutions are available?
A course video stopped playing and will not restart. Why does it happen and how do I fix it?
Does deleting a chat remove it, and can anyone still read it afterwards?
If I delete a render job from the UNIfy Jobs page, do I get the credits back?
Can I delete a message I already sent, and what does blocking actually do?
How to start a conversation, who you can message, formatting, attachments, and editing or deleting a message.
The Edit page replaced my original with the edited version. Can I get the original back, and why was I charged twice?
Can I edit or delete a comment after posting it?
I edited my message in the UNIfy chat and the assistant's answer disappeared. Is that answer gone for good?
Do I have to enrol in a course, or can I just watch the lessons?
Why is my discipline missing from the Explore Topics page?
What does the Source filter on Inspirations actually restrict?
Where did my old chat with the assistant go?
Where do I browse courses on UNI?
What does following actually do on UNI?
How do I get my project, journal or publication onto a topic page?
Why are the articles in a help topic not in alphabetical order, and why is Previous missing?
Why does the help centre find nothing when I search a whole question?
Why is this the top result, and what is the number next to each tab counting?
Search by name or username from the top navigation, then open the People tab on the results page.
Open the chat launcher in the bottom right corner of any page, go to the Messages tab, and select UNI Support.
There is no separate feedback button. The control in the bottom right corner of every page is the UNIfy assistant launcher.
I was given a class code for a course. What do I do with it, and what does it give me?
Why am I following this organization? I never selected Follow.
How do I review a course, and can I change or remove a review I left?
I left the Render page while an image was generating. Was I charged, and where did the image go?
Who can see the notes I take on a course lesson, and what changes if I make one public?
Why does my shared UNI link show no image?
How do I select the exact area of my image I want to change on the UNIfy Edit page?
Does @ mentioning someone notify them?
How do I turn off notifications on UNI?
Can I send an image the assistant made straight into the Edit or Upscale page?
What is peer review on a course, how do I get work to review, and who sees my name?
What does the pin button on the explore page do, and why did my pin not save?
The UNIfy assistant showed me a numbered plan with Approve and Cancel. What happens if I approve it, and what happens if I cancel?
How many tries do I get at a quiz or the final exam, and can an attempt be reset?
How do I react to a message with an emoji in UNI direct messages?
How do I know if my direct message was read, and can the other person see when I am online?
What do Pending, Processing, Completed and Failed mean on the UNIfy Jobs page, and does the page update by itself?
I pressed Render again and my render disappeared before I had downloaded it.
Why did the Render page charge me credits when renders in chat were free?
Does a course video remember where I stopped, and will it start again from there?
Can I download or export my chat with the assistant?
Why does search do nothing when I type one letter?
What does 'Match Input' quality actually change on the UNIfy Edit page, and is it worth 4 credits?
How do I start a discussion on a topic?
I added a style reference on the Render page and the result ignored it. Why did that happen?
Why did my tag change after I saved it, and why will a long tag not save?
Why is there a bio button in the journal editor, and where does that text appear?
Why are some of my UNIfy generations missing from the Assets page?
What is the panel on the right of the UNIfy chat, and what does the number on the Results tab count?
What is Seed on the Upscale page, and why do two upscales of the same image come out different?
Someone sent me a UNI homepage that looks different from uni.xyz. Which one is real?
What does 'Auto (use image aspect ratio)' do on the Render page, and can I set my own ratio?
Why does the assistant forget what I told it earlier in the same conversation?
Why did the UNIfy assistant stop halfway through a long task and never finish it?
Why did my Inspirations results change completely when I picked a colour?
My message on the contact page would not send and I do not want to lose what I typed.
What do the Sharpen, Resemblance, HDR and Creativity sliders on the Upscale page do?
A tour popped up and scrolled the page on its own. Where did it come from and how do I stop it?
Where do I see which settings produced a particular image on the Jobs page?
Where can I see what has recently changed or been fixed on UNI?
Where did the suggested replies above my message box come from?
Why did the Edit page add people to my image that I never asked for?
Why did clicking a suggestion on the UNIfy home screen send a message immediately?
Why does the Content Types list in the Inspirations sidebar not match the one in the filter box?
What is the difference between the Stage page and the Render page in UNIfy?
On UNI, "register" can mean entering a competition, creating an account, or subscribing to a membership plan. Here is how each one works.
Where do the images on the Inspirations page come from, and who wrote the tags?
Why can I not sort or filter the projects on a topic page?
I followed some topics, what changed?
I submitted an application twice and only got one email. Did the second one go through?
I lost access to a course I started. What happens to my progress when my membership ends?
The lessons changed while I was partway through a course. What happens to my progress?
UNIfy is UNI's AI assistant. Use it at /unify/ or from the chat launcher in the bottom right corner of any page.
What does search actually look at when I type something in?
What is actually for sale in the UNI marketplace, and why are memberships not in it?
How does the assistant know which competition or project I mean?
Can I send the assistant a PDF, and what file types and sizes does it accept?
Can I download course lessons to watch offline, and what can I download from a course?
My image was refused when I tried to render it. What file types and sizes do the UNIfy tool pages accept?
I pressed Download on an asset and it opened the image in a new tab instead of saving it.
I clicked the button and nothing happened. How do I tell whether the action failed, what usually causes it, and what should I send support?
I watched the whole video but the lesson is not ticked as complete.
Why does the UNIfy assistant ask permission for some actions but not others?
I sent a message to the UNIfy assistant and nothing came back. What happened and what should I do?
Which category should I pick on the contact form, and does it change who sees my message?
Do I need a membership or an account to use the UNIfy assistant and the Render, Stage, Upscale and Edit pages?
The Generate button on the Edit page never turns on. What am I missing?
Why do I see different images every time I open Inspirations?
The final exam says "Complete all lessons first". What unlocks it, and how do I find the lesson I am missing?
The bell shows the wrong number, or the notification count does not change when something new arrives.
Why does my Collections page only show twelve saved projects?
I added a tag to my project but there is no topic page for it.
Everything you save sits in Collections on your profile; liking is a separate action and has no list of its own.
What it costs to host a course on UNI, the 10% royalty instructors earn, how payment happens, and what the platform covers.