Deleting a chat hides it from you. The conversation is marked inactive, which takes it out of your chat list and closes your way back into it. The messages themselves stay stored. The UNI team can still read a deleted conversation, because chat history is also support history. Treat deleting as tidying your list rather than as erasing a record.
There is no undo
Once you delete a chat it stops appearing in your list, and you cannot reopen it, search it or read it back. That happens immediately. If a conversation holds something you will want later, such as a competition deadline the assistant confirmed or text it drafted for you, copy it out before you delete it.
What deleting does not touch
- The messages. They stay in the database and stay readable by the UNI team.
- Images the assistant generated. Renders live in your render history, not inside the chat, so they survive it.
- Files you attached. An upload is stored against your account rather than against the conversation.
- Anything you spent. Deleting a chat does not return credits and does not give back a free render for the day.
Why it works this way
When you write to the team about something that went wrong in a chat, the conversation is what lets them check what actually happened, which model answered, and which tools ran. A chat that vanished on deletion would take that with it. This is the honest trade: your list stays under your control, the record does not disappear.
So do not treat a delete as a privacy control. If you would not want a support agent to read something, do not put it in a chat in the first place. The same applies to documents: anything you attach stays stored against your account after the conversation is gone.
If you need something genuinely removed
Ask. Contact the UNI team and say which conversation and what you want removed, and they can act on the stored record directly. Closing your account removes your content on a different path: see deleting or deactivating your account.